Shipping policy

How can I track my package?

We ship all orders through UPS

When your order is shipped, you will receive a tracking number to the e-mail provided.

When will my order ship?

Orders are usually shipped out within 1-3 business days.

Where is my package?

All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. 

Lost/Stolen/Damaged Packages

Once a package is shipped from our warehouse, unfortunately, it is out of our control if a package is lost. If you feel as though your package has been lost, please submit a claim to UPS.

• All packages sent out have GPS tracking information embedded in the barcode. 

• If an item states "delivered" but you did not receive Please wait 24 hours prior to contacting your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession.
  

• If your tracking shows "delivered" and you have not received your package, Alicia DiMichele Boutique IS NOT responsible. This issue must be resolved with UPSor your local law enforcement.

 

If an order is shipped from Alicia DiMichele Boutique to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer.